Excelsior Correspondent
JAMMU, Mar 14: Jammu Airport has emerged as a frontrunner in customer satisfaction, securing an outstanding second position nationwide in the recent Customer Satisfaction Survey Round 2 conducted for 58 airports across India.
The survey, which comprehensively assessed various parameters, awarded Jammu Airport an impressive score of 4.99 in a 5 pointer scale, reflecting the airport’s unwavering commitment to passenger-centric services and excellence.
According to a handout, issued by the Jammu Airport, this remarkable achievement underscores relentless efforts of its management and staff to prioritize customer satisfaction as a cornerstone of their operational ethos. The airport has consistently strived to enhance passenger experience by implementing innovative initiatives and adopting best practices in service delivery, it added.
Commenting on this significant milestone, Sanjeev Kumar Garg, Airport Director of Jammu Airport, expressed his gratitude to the passengers and stakeholders for their continued support and confidence in the airport’s services. He stated: “Securing the second rank nationwide in the Customer Satisfaction Survey Round 2 is a testament to our team’s dedication and relentless pursuit of excellence. We are deeply grateful to our passengers for their valuable feedback, which motivates us to continually raise the bar in providing world-class services.”
The Customer Satisfaction Survey Round 2 evaluated various aspects of airport services, including cleanliness, staff behavior, facilities, security, and overall passenger experience. Jammu Airport’s exceptional performance reflects its seamless coordination among various departments and its unwavering commitment to ensuring passenger delight at every touch point.
Follow our WhatsApp channel
