Excelsior Correspondent
NEW DELHI, May 5 : Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER), MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today reviewed COVID Grievance Portal with different States and Union Territory Governments, and also took a comprehensive assessment of COVID-19 Public Grievances redressal through portal for the period from March 30th to May 4th, 2020.
The highlights of the presentation made before the Minister by the the Department of Administrative Reforms and Public Grievances (DARPG) were that ever since the launch of COVID Dashboard and an exclusive window to register COVID related grievances, as many as 52,327 grievances had been disposed of at an average disposal time of 1.4 day. Out of these, 41,626 grievances pertained to Central Ministries and Central departments and were redressed by them while the rest of the grievances were sent to the respective States and Union Territories.
DARPG has manually analyzed 20,000 cases and feed-back calls were made to ensure citizen satisfaction. Six rounds of interactive video conferences were held with Grievance Officers of Central and State Governments. The DARPG had channelized 10,701 COVID-19 public grievance cases to the State Governments, which have been successfully redressed.
Dr. Jitendra Singh lauded the officials in the DARPG and the in State Governments for their immense commitment in timely redressal of COVID 19 Public Grievances. He said that the redressal of COVID 19 Public Grievances was pursued with passion not only in the technically advanced large States of Uttar Pradesh, Karnataka, Gujarat, Haryana, Kerala which managed dedicated web portals but also in North Eastern States and Union Territories of Jammu & Kashmir, Ladakh, Andaman & Nicobar Islands despite constraints. The timely redressal of public grievances had ensured that public confidence in Government was maintained.
Dr. Jitendra Singh mentioned that during the National Lockdown several District Collectors had taken commendable initiatives, notable amongst them Collector Reasi who deferred the Vaishno Devi Yatra to ensure social distancing. Similar initiatives were witnessed in Aspirational Districts where Collectors strived to ensure food supplies and monitor village level lock down issues with alacrity. Amongst the major State level success stories, was the inter-State movement of students and handling of migrant labor issues in which the District Collectors and States played a significant part. Further States had also successfully addressed issues of hospital infrastructure and quarantine, school & higher education issues, wage and employment issues and other supply related issues.
Dr. Jitendra Singh said that Public Grievances are central to the focus of Modi government and the redressal of public grievances has risen from 2 lac cases to nearly 20 lac cases in the period 2014-20. The DARPG has been forthcoming in responding to public grievances by ensuring 90 percent of disposal rates. Further validation of quality of redressal was done through phone calls made for feedback. These initiatives had reinforced the belief that the Citizen is the centrality of Government’s odyssey.
The review meeting was attended by Dr. Kshtrapati Shivaji, Secretary DARPG, V.Srinivas Additional Secretary DARPG and Smt. Jaya Dubey Joint Secretary DARPG. The senior officials representing the State Governments included Additional Chief Secretaries, Principal Secretaries and Secretaries of all States and Union Territories.
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