NEW DELHI: Telecom operators will have to continue providing hard copies of telephone bills to their subscribers without any cost as a default option, sector regulator TRAI said on Monday.
The Telecom Regulatory Authority of India (TRAI) said telecom operators could send electronic copies of the bills to consumers only after their explicit consent.
“The current provision of providing hard copy of the bill free of cost as default option as per present provisions shall continue,” TRAI said after reviewing provisions for sending printed bills to postpaid subscribers.
The regulator, however, said if any customer opts for receipt of the bill through e-mail instead of hard copy, the service providers can supply the same after obtaining explicit consent from the consumers. (AGENCIES)
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