MUMBAI: ICICI Lombard General Insurance has launched InstaSpect’ (a live video inspection feature for motor insurance claims) that will allow customers to raise an instant claim via the company’s ‘insure’ mobile app. The general insurer, in a statement, said a customer has to simply stream a live video of the damaged vehicle to an ICICI Lombard claims manager. The claims manager assesses the damage through the video and informs the customer about the extent of liability, documentation and further process involved. The company said the customer can accept the claims manager’s assessment of the damage enabling him to approve the claim and initiate the vehicle damage repair process. (AGENCIES)
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