Excelsior Correspondent
SRINAGAR, July 27: We are in the process of redefining our customer service. My vision for the bank is that customers across classes, geographies, age and gender should come to us out of choice. Our Unique Selling Proposition (USP) is customer relationship and the best range of products and services we provide to the people of this State and beyond.
J&K Bank Chairman and CEO Parvez Ahmed made these remarks today after inaugurating the new premises of its Badami Bagh Cantonment Business Unit in presence of Executive Presidents Vagesh Chander and SS Sehgal, President PK Tickoo, Landlord Amit Amla and a gathering of bank’s valuable customers, senior citizens and local businessmen.
Zonal Head Kashmir (Central) Manzoor Hussain, Vice-Presidents Arvind Gupta, Rakesh Gandotra and Syed Rais Maqbool, Cluster Heads, Head Business Unit, officers of the bank were also present at the event.
Chairman also commissioned an onsite ATM on the occasion.
“This branch is now one of the best branches in the city and matches the highest standards in the country. We dedicate this state of the art business unit to your loyalty with this institution”, Ahmed said, adding that “we are committed as the management of this bank to create best possible banking infrastructure and facilities at your doorstep”.
After the inauguration, Chairman interacted with the customers present on the occasion and listened keenly to the remarks, comments and suggestions made by them and assured them of complete support from the bank. He assured proper seating arrangement for senior citizens at ATM locations, besides a senior citizens counter at the branch. The chairman also said that the bank would be looking for appropriate space for e-lobby where customers on the way can conduct digital transactions at their convenience without actually coming to the branch.
Chairman further said that the bank shall be exploring possibility of developing a joggers track in the area on the bank of Jhelum. We shall also be expanding our ATM network in the area, he added.
Rafiq Masoodi, former Director Doordarshan Srinagar, Kifayat Haider, Ex-IG Traffic Police, a customer of J&K Bank, Dr Shafeeqa Tanki, senior citizen, Landlord Amit Amla, Farida Begum, senior citizen and Javed Ahmad Rather, a customer from Batwara also expressed their views.
In the end, Head of Business Unit BB Cantt presented vote of thanks.
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