NEW DELHI, Jan 4: A Parliamentary panel has slammed the recent incidents of “manhandling, discourteous and rude behaviour” of airlines staff and emphasised that while such “arrogant behaviour” should stop, there is also need for soft skills training of the employees across airlines.
“Intensive training should be given to the crew and staff to extend courteous and decent behaviour to the passengers,” the Parliamentary Standing Committee on Transport, Tourism and Culture said in its report presented in both Houses of Parliament on Thursday.
The panel noted that recently there were “many incidents” of manhandling, discourteous and rude behaviour of airlines staff, both ground staff and cabin crew.
“The Committee keeping in view the recent incidents of misbehaviour of airlines staff, including the manhandling of a passenger by staff of Indigo Airlines, emphasises on the need for soft skills training and functionality training for employees across airlines,” said the committee which is headed by Trinamool Congress member in Rajya Sabha Derek O’ Brien as the chairman.
The report said, the committee desires that the employees be provided training in order to effectively “manage crisis” situations such as delay in flight take-off, delay in landing and diversion of flights.
“Further, training should also be given to the airlines staff to sensitise them to meet the needs of persons with disability,” the panel said.
The Committee also said every airline should maintain the “highest quality of food” and also that they should change the menu occasionally.
It also recommended among other things that cleanliness should be given “utmost importance” by the Airports Authority of India and various other airport operators.
“The Government of India should also monitor the quality of toilets of all the airports,” the report said. (UNI)
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