Excelsior Correspondent
SRINAGAR, Sept 2: The customers of Bharat Sanchar Nigam Limited (BSNL) in Sopore town of North Kashmir’s Baramulla district have complained about erratic service provided by the company in the town.
Mohammad Ashraf, President Sopore Traders Union said that the people have been facing immense problems due to poor services provided by the BSNL.
Ashraf accused BSNL officials of deliberately putting the people in trouble. He said they have many a times raised the issue with the BSNL authorities, but the BSNL authorities had failed to improve the services.
“Sopore BSNL exchange has the capacity for 5000 land line connections, which earlier were run, but from last few years due to the poor performance only 900 land line connections are functional,” he said.
The BSNL subscribers also said that the internet service is worst hit, which has become the reason for their loss in business. “Internet and mobile services have also put a lot of inconveniences to the people. Many a times we have informed our higher ups of BSNL regarding the matter, but they have failed to take any measure in this regard,” they added.
Ashraf also said that the employees of BSNL in Sopore are not producing paper generated bills to its customers. “The BSNL employees say that they have no paper available in the office for generating the bills and even printers are not working,” he added.
Similarly, Bharat Sanchar Nigam Ltd (BSNL) subscribers in scores of villages of district Pulwama have not been provided with mobile towers since the cellular service was launched in 2003, despite the villagers’ repeated complaints to the authorities.
“We are not able to use the mobile service due to no network coverage,” said Mushtaq Ahmad, a resident of Ratnipora.
The residents of Ratnipora, Pahoo and other neighbouring villages lashed out at the BSNL authorities for not addressing their problems.
General Manager BSNL, Kashmir region, D K Agarwal told Excelsior that he would check with his officials the problems network snags being faced by subscribers in Sopore.
“We have planned to cover the area under our services in the coming phase. Hopefully, in the coming four months we will provide proper service to the subscribers of these villages,” Agarwal said over the installation of towers in Pulwama villages which have no connectivity.
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