Excelsior Correspondent
SRINAGAR, May 25: Effective grievance redressal mechanism is central to establishing efficient management system in the State that is transparent and accountable to all stakeholders. For this, Chief Minister’s Grievance Cell is acting with intent to push the State towards good governance through its proper implementation.
Coordinator, Chief Minister’s Grievance Cell, Tassaduq Mufti said this while chairing maiden meeting today with the HoDs and Nodal Officers of all departments. The meeting was aimed at strengthening the departmental as well as central grievance redressal mechanism besides establishing, defining Standard Operating Procedures (SOP) to provide good governance and responsive administration to the people.
Click here to watch video
The meeting featured open discussions and suggestions from heads of various departments for effective implementation of this initiative of the Government.
Tassaduq Mufti, welcoming the inputs from officers, said that with the strengthening of internal and as well as central mechanism for grievance redressal, we are providing people with a two tier system wherein consumers have an additional option to approach CM’s central forum in case their grievances are not resolved at departmental level.
Urging the departments to create and streamline internal forums, Tassaduq said that there is a need to devise mechanisms where IT tools can be utilized for response oriented approach towards timely grievance redressal. He said that the nodal officers and consumers should be sensitized to take immediate measures to redress people’s complaints.
Stressing on time bound redressal of grievances filed by people, Tassaduq said that focus should be laid on redressing the concerns properly rather than just disposing them off and it should be ensured that the response is visible at ground level.
Tassaduq further said that urgent cases need to be taken up on priority and should be redressed in the set time frame, failing which appropriate action will be taken against the concerned officers for lack of seriousness and timely action.
The officers present were asked to respond to complaints filed with the JKGGC in line with their nature i.e, urgent, important and normal.
The meeting was informed that to deal with frivolous complaints, JKGGC have established a research wing that carries out exercises to ascertain genuineness of complaints and forwards it further to concerned departments after proper scrutiny.
In order to ease the whole process, the research wing initially screens the complaints and put them under different categories depending upon their nature.
The meeting was also informed about the status of complaints lying with various departments. Tassaduq Mufti asked the officers to ensure resolving the complaints which are yet to be redressed and should not wait for the reminders from JKGGC.
Meanwhile, Tassaduq visited Chest Diseases Hospital, Kashmir Nursing Home and Kargil Boys Hostel Bemina.
During his visit to healthcare establishments, Tassaduq reviewed the status of various public utilities available to the patients and interacted with the staff and patients about general conditions.
Expressing displeasure over lack of proper sanitation at the centers, Tassaduq Mufti said that sanitation is foremost for everyone’s health and no laxity should be allowed in this regard. Emphasizing the need for upgradation and upkeep of female washrooms in the healthcare institutions, he directed for constructing additional washrooms in the complex and regular maintenance for maintaining the hygiene.
During the interaction, patients and staff put forth their concerns and issues. Tassaduq assured them that their concerns will be taken up with appropriate forums in the Government. He asked the staff to deliver their duties on humanitarian basis.
While visiting the Kargil Boys Hostel Bemina, Mufti took stock of the facilities available to the students.
The students requested Tassaduq’s intervention in development of sports infrastructure at the hostel, for which he assured early and prompt action.
Follow our WhatsApp channel