Police roll out public grievance redressal mechanism on its website

Excelsior Correspondent
Srinagar, Nov 26: To reach out to the general public and to bring transparency from the police station level, the police today rolled out a public grievance redressal mechanism on its website https://kashmirpolice.jk.gov.in
“Any person or party having any grievance on any matter related to Police Station or any individual Police Officer/Official, especially concerning the misuse of official power/position and unwarranted harassment can file his/her grievance online along with relevant details through the public grievances module on the said Kashmir Police Website,” police said.
The police said that the grievance/complaint shall be monitored by a designated officer at ZPHQ Kashmir and appropriate action as envisaged under law shall be taken within 15 days from the date same is received.
“Apart from the filing of online grievances/complaints against the police personnel, suggestions/comments from community members to improve the police-public relationship shall be appreciated,” police said.
The police also informed about the login procedure of the Public Grievance Module. “Browse https://kashmirpolice.jk.gov.in 2) Click on Grievances 3) Fill the required details viz, Name, Email, Mobile Number, District, Type Message (grievance/complaint/suggestion/comments) Captcha check and Send,” police informed.
Police said that within 15 days, a reply or action taken report shall be conveyed to the sender through the mail.

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