Excelsior Correspondent
SRINAGAR, Sept 4: Jammu and Kashmir Bank today organized its 3rd customer-outreach programs at Cluster and Zonal levels of the Bank across the country to listen, understand and resolve the issues faced by its clientele across its operational geographies.
Addressing such a program at corporate headquarters here, MD and CEO of the Bank, Baldev Prakash said, “As a responsible financial institution playing key role in the economic development of its operational geographies especially in J&K and Ladakh, we owe our existence as well as our success to the unflinching trust and emotional equity of our valuable customers across the country”. General Manager Peer Masood Ahmad, DGM, Cluster Head (Srinagar) and other officers were also present.
He further said, “Since we recognize that our Bank’s success is intertwined with the success of our customers, therefore customer-delight remains at the heart of our plans and achievements. And customer feedback always encourages us to do better.”
“Today, your presence has made these interactions lively and will have long lasting impact on how we move ahead about our customer service, digital infrastructure and customer-friendly innovations. However, we continue to invest in enhancing customer experience, streamlining processes, and offering solutions to meet the evolving needs of our clients; our latest Mpay Delight Plus – mobile banking application – is a step in that direction”, he added.
The Bank’s Executive Director Sudhir Gupta presided over one such customer-meet at Zonal Office Jammu Cluster -2. He said J&K Bank will continue the process in future to strengthen its bond further with the customers across the country.
Meanwhile, welcoming the participants at their respective places, the Bank’s General Managers, Divisional Heads, Zonal Heads and Cluster Heads apprised the participants about the Bank’s historic performance in annual results of FY 2022-23, consistent progress in Q1 of current financial year, persistent upswing in the Bank’s share price, and highlighted the need for continuity in Bank-customer communication.
Pertinently, the meetings started with power-point presentation providing an overview of the Bank, its business share in UTs of J&K, Ladakh and rest of the country, its distinctions, its performance, recent customer-friendly initiatives, its grievance redressal structure and remedial measures that Bank takes for addressing customer grievances while ensuring zero waiting time for their registration.
Around 3000 valuable customers attended 28 such meetings that were also conducted simultaneously across the country.
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