Excelsior Correspondent
JAMMU, Oct 10: The Department of Administrative Reforms and Public Grievances (DARPG) today released the Centralized Public Grievance Redressal and Monitoring System (CPGRAMS) 14th monthly report for States/UTs for September, 2023. The report provides a detailed analysis of types and categories of public grievances and the nature of disposal.
A total of 57,701 grievances were redressed by States and Union Territories in September, 2023. The pendency of grievances of States/UTs received on CPGRAMS portal stands at 1,70,921 grievances across the States/UTs Governments, as of 30th September, 2023.
The UT of Ladakh secured third rank in Group B of Union Territories.
The pendency in the States/UTs has increased from 1,69,753 PG cases at the end of August, 2023 to 1,70,921 PG cases at the end of September, 2023. For the 13th month in a row, the monthly disposal crossed 50 thousand cases in States/UTs.
Union MoS in PMO Dr Jitendra Singh launched the IGMS 2.0 developed by IIT-Kanpur and Automated Analysis in Tree Dashboard portal on 29th September, 2023. The Intelligent Grievance Monitoring System (IGMS) 2.0 Dashboard has been implemented by IIT Kanpur following an MoU with DARPG for upgrading CPGRAMS with Artificial Intelligence capabilities. The Dashboard provides instant tabular analysis of Grievances Filed & Disposed, State-wise & District-wise Grievances Filed & Ministry-wise data. Besides, the Dashboard will also help the officials identify the root cause of the grievance.
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