Excelsior Correspondent
JAMMU, Oct 19: Commissioner Jammu Municipal Corporation (JMC) Dr. Devansh Yadav today launched Revamped GIS & Digital door numbering based public grievances & feedback management system, online web application for Municipal Men & Machinery booking and Toll Free Number 18001807207 for receiving public grievances.
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The enhanced system is designed to streamline the resolution of public complaints by incorporating cutting-edge GIS technology and a Digital door numbering system. This new approach will enable faster and more efficient service delivery to the citizens of Jammu.
This toll-free number and an online grievance portal also help residents to report complaints related to Dengue and Chikungunya. This initiative aims to tackle the increasing cases of vector-borne diseases as well as submit requests for fogging and spraying in their areas, enabling quick response and effective control measures.
By providing a dedicated platform for complaints, JMC seeks to enhance its disease prevention efforts through timely intervention such as fogging, spraying, and proper sanitation. This step is part of a broader public health campaign to ensure the city stays vigilant and proactive in managing the spread of these diseases.
Furthermore, as part of JMC efforts and readiness for Swachh Survekshan 2024, this initiative allows residents to report issues such as waste collection, cleanliness, and overall sanitation in their areas. The goal is to ensure timely resolution of these grievances, contributing to the city’s cleanliness and improving its ranking in the Swachh Survekshan survey. By facilitating easy access to sanitation services and addressing complaints efficiently, JMC aims to promote a cleaner environment and enhance public participation in maintaining hygiene standards. This move is part of the larger Swachh Bharat Mission to make cities cleaner and healthier across India.
By launching these platforms, JMC seeks to enhance public participation and ensure that the city performs well in the Swachh Survekshan 2024, which assesses the cleanliness of cities across India. This step also reinforces the broader goal of achieving a cleaner, healthier, and more sustainable environment under the Swachh Bharat Mission.
The Commissioner said that the launch of this revamped grievance system marks a major milestone in ongoing mission to improve service delivery and civic engagement. “With GIS integration and Digital Door Numbering, we aim to provide more accurate, timely, and efficient solutions to our citizens’ concerns. This new web application is designed to make the process of booking JMC services more efficient, allowing citizens to select the required services and schedule them with ease, from the comfort of their homes. The platform also provides real-time updates on the status of service requests”, he added.
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