Excelsior Correspondent
UDHMAPUR, Dec 4: Udhampur Municipal Council (UMC) has set up a call centre to address the issues and complaints of the local residents, ensuring that they do not have to visit the council office for minor issues.
Rajinder Kumar Digra, Chief Executive Officer (CEO) of UMC said that the call centre has been set up wanted to streamline the process so that people could easily access the services they needed. “An employee of the council has been tasked with receiving calls, registering complaints, and forwarding them to the officials for resolution,” Digra said.
“Addressing the issues of the people is not an easy task, and I used to receive dozens of calls regarding minor issues. The call centre addresses concerns such as garbage clearance, drain blockages, stray animals, traffic congestion, door-to-door garbage collection, building permissions, and more. Minor issues are resolved within 24 hours, while major issues take up to 48 hours,” the CEO added.
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