Sir,
This has reference to the article ‘Quality in Railways still a dream’ DE July 30.
The writer has very well described the conditions of Indian Railways it is going through.
To make it more clean, and efficient it will need a sustained effort on the part of Railway authorities. Mere cosmetic surgeries here and there won’t suffice.
More than the Railway authorities it is the public that has to play a key role in this affair. People usually do not bother to maintain cleanliness inside trains or outside on platforms. People do not bother to dump the refuse food items, wrappers or empty water bottles in dustbins. They throw it where they wish to.
The immediate area of concern of the Railway authorities as has been pointed out by the author should be construction of concrete ramps or escalators. Without these the elderly people especially women face lot of problems.
Tatkal system of booking tickets was introduced to bring relief to passengers, but this system has failed to live upto expectations of people. This system has come under the control of Ticket Agents who sell tickets to passengers at high rates. The Railway authorities must look into these grey areas at the earliest.
Yours etc..
Narinder Jamwal
Hiranagar
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