Excelsior Correspondent
Srinagar, Sept 7: Srinagar Municipal Corporation (SMC) today launched an Android App which is aimed at redressal of daily issues of people in the city limits.
The App was launched by SMC Commissioner Dr Shafqat Khan. “The Corporation is very serious in establishing and maintaining a very close connection with all the citizens of Srinagar. The main focus of this App is comprehensive complaint management system,” he said.
The App has some salient features designed after considering various factors of the complaint management system, Dr Khan said, adding that App has been designed, developed and is being maintained by IT service provider AKSA Group of Companies.
The App has the GIS maps of all wards embedded and linked to enable the complainant to automatically detect the complaint ward, the SMC Commissioner said, adding “the complaint will automatically get assigned to the concerned ward officer or the authority concerned as per his location.”
The complainant can also send a live picture as a proof or supporting material to his complaint, which will be automatically captured by his mobile phone and geo-tagged and assigned to the concerned officer for quick response, he said.
Dr Khan said in case of delay by the officers to act on a complaint, it will get escalated to the higher authorities for non-action. “Only a complainant can close the complaint as per satisfaction. SMS-based notifications and OTP generation are features of this system,” he said.
“Around 96 officers have been enrolled to the App both within the Corporation and the concerned other wings. The officers will have this App installed on their devices for speedy action on the complaints. The notifications will reach top level officers through App and through SMS, who will be able to keep a close eye on the time taken to address the grievance and the effectiveness of the complaint management by the officers,” said an SMC spokesperson.
Residents of Sringar can download the App by visiting the official website of the Corporation, the spokesperson added.
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