NEW DELHI: In a bid to bring in transparency in ticket bookings done through authorised railway agents, the IRCTC has introduced an OTP-based system which will allow passengers to cancel their tickets and get refunds using the password provided by the railway subsidiary.
A statement issued by the Indian Railway Catering and Tourism Corporation Limited (IRCTC) said this system will be applicable only to the e-tickets booked through its authorised agents.
“OTP-based refund process will ensure more transparency in the system to the advantage of the customer. It is a user-friendly facility wherein passenger will come to know about the exact refund amount received by agent on his behalf against cancelled ticket or fully waitlisted ticket,” the statement said. (AGENCIES)
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