Excelsior Correspondent
JAMMU, Mar 19: The Jammu and Kashmir Government today ordered that the Additional Deputy Commissioners (ADCs) shall be the Raabita Nodal Officers at the district level for the Chief Minister’s Public Services and Outreach Office to redress the grievances of the public at the local level.
As per an order issued by the General Administration Department, the key responsibility of the ADCs will be to act as the central point of contact in coordinating with the Raabita office for all matters related to grievance redressal within their respective districts.
Under the updated directives in furtherance to a previous order regarding establishment of Chief Minister’s Public Services and Outreach Office in the Chief Minister’s Secretariat, all Administrative Departments have been directed to acknowledge the receipt of offline grievances without delay and provide timely updates on their progress.
Additionally, it has been ordered that the grievances forwarded via the JK Samadhan/Raabita Portal must not be marked as resolved until fully addressed by the concerned authority.
Further ensuring a smooth process, departments have also been instructed to avoid directing applicants to subordinate offices independently.
Instead, they are expected to provide clear and structured guidance on grievance redressal procedures to help citizens navigate the system effectively, the order said.
The Deputy Commissioners (DCs) have also been tasked with organizing public outreach initiatives, including awareness campaigns and grievance redressal camps, in collaboration with the Raabita office to improve citizen engagement and increase the accessibility of grievance resolution.
The Information Department has been asked to publicize the Raabita initiative through various media channels to boost awareness and encourage active participation in the grievance redressal process.
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