Sir,
The alarming vacancies in consumer forums, as highlighted in your editorial, is a matter of grave concern. With 663 critical posts lying vacant, the efficacy of these forums in addressing consumer grievances is severely compromised.
Such delays in justice deter consumers from seeking redress and erode public trust in the system.
While the Consumer Protection Act, 2019 provides a framework, its implementation falters due to bureaucratic inertia. State Governments must expedite appointments through a transparent, merit-based process. Furthermore, collaboration with civil society and legal institutions can ensure a steady pipeline of trained professionals.
India’s ambition of becoming a global economic powerhouse hinges on robust consumer protection mechanisms. Prompt action to fill these vacancies is imperative to safeguard consumer rights and foster confidence in the marketplace. Justice delayed is justice denied, and the onus is on authorities to act swiftly.
Surjit Singh
Udhampur
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