NEW DELHI, July 12: The Centre received 5.59 lakh public grievances against various Government departments in the first half of this year, with the Department of Financial Services (DFS) getting most of such complaints, according to an official report.
Of the total of 5,59,094 complaints received on the Centralised Public Grievance Redress and Monitoring System (CPGRAMS) — an online mechanism — between January 1 and June 25, as many as 5,32,662 were disposed of, it stated.
“Department of Financial Services (Banking Division), Ministry of Labour and Employment, Central Board of Direct Taxes, Ministry of Railways are the top ministries which receive(d) the maximum number of grievances.
“The Ministry of Cooperation also features in the list of maximum grievances receiving ministries,” said the report of the Department of Administrative Reforms and Public Grievances (DARPG).
The DFS (Banking division) received 86,478 complaints, the Ministry of Labour and Employment got 62,214, Central Board of Direct Taxes (Income Tax) 26,425, Ministry of Railways (Railways Board) 26,235 while 25,397 grievances were raised against the Department of Posts, it said.
As many as 24,480 complaints were received against the Department of Telecommunications, 20,751 by the Ministry of Home Affairs, 17,232 by the Cooperation Ministry, and 16,652 by the Department of Personnel and Training (DoPT) and 16,354 by the Ministry of Housing and Urban Affairs, according to the report.
“The Department of Financial Services (Banking division) tops the list under the corruption category with 1,605 pending grievances. Department of Rural Development, Department of Consumer Affairs & O/o (office of) the Comptroller & Auditor General of India feature in the list as well,” it said.
The DFS had received 11,538 grievances, in addition to 810 brought forward from previous years, under the corruption category. Of these, 1,605 were pending, said the CPGRAMS monthly report for June 2022 brought out by the DARPG under the Personnel Ministry.
The department also topped the list under the ‘harassment/atrocities category’ as well, with 292 pending grievances, it stated.
The DoPT, which is the Centre’s nodal department for anti-corruption matters, had received 1,943 grievances (excluding 315 ones which were brought forward) under the “allegation of corruption/malpractices category”, of which 410 were pending, the report said.
The Cooperation Ministry had got a total of 407 grievances (including brought forward ones) of these 355 were pending during the first six months of the year (till June 25), it said.
The Department of Health and Family Welfare and the office of CAG had got 365 and 1,271 public grievances (including brought forward ones), of which 259 and 248 respectively, were pending, according to the report.
Under the “harassment/ atrocities category”, the DFS had 2,375 grievances (including 152 brought forward ones). Of these, 292 were pending, the report said, adding that the Home Ministry had got 635 total grievances under this category and 175 of them were pending.
The Department of Social Justice and Empowerment had 101 pending grievances (125 total complaints were received), 64 such pending plaints by the Coal Ministry (out of 373 total grievances), 46 each with the Department of Higher Education (135 total grievances) and Department of Consumer Affairs (163 total plaints) and 40 by Department of Rural Development (101 total grievances), it said. (PTI)
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