Visiting officers to act as Panchayat Mentor for one year
*JK first UT to adopt system
Excelsior Correspondent
JAMMU, Oct 31: Chief Secretary, Dr Arun Kumar Mehta today inaugurated the integration of Public Service Guarantee Act (PSGA) portal, having Auto-Appeal System feature with the eUNNAT here at Civil Secretariat.
On this occasion, the Chief Secretary said that this is another step by the J&K Government to provide a major impetus to transparent, citizen friendly and efficient governance.
In the process, J&K has become the first UT in the country to implement such a system. “This step of the Government is expected to be a game changer in that it empowers the citizens and would go a long way in curbing delays in providing services to citizens, weed out red tapism, inefficiency, lethargy and culture of apathy and impunity’, said CS.
With this step, the J&K Government has now integrated the online dashboard (https://aas.jk.gov.in) for all citizen centric services available on eUNNAT Portal, as per the provisions of the Jammu and Kashmir Public Service Guarantee Act, 2011 (PSGA).
It made the same available online and thereby clearly showing the service delivery timelines, details of defaults and penal provisions thereof, besides generation of statistics and drill down facility, together with auto escalation / auto-appeal feature.
The Government had recently amended the PSGA (J&K Public Service Guarantee Act, 2011) to bring it in tune with the changing times. It is the endeavour of the government to facilitate dissemination of e-Services to the public on one hand and to monitor, analyse and – if necessary – penalise the defaulters in service delivery, as per the service delivery timelines defined in this Act.
The aim of the Government in incorporating the auto-appeal and auto-escalation feature in the portal is that the provisions of the PSGA get integrated into the online application processing and service delivery mechanism to be strictly adhered to.
It was given out that the dashboard shows, at a glance, the online service applications received, services delivered, applications pending, applications rejected besides other details. In coming days and weeks, all the remaining G2C services would be digitally enabled and brought on-board this single platform, as was informed during this ceremony.
Meanwhile, Chief Secretary held virtual meetings and took first hand review of the public response to the outreach Programme, Back to Village Phase-4 currently in progress all across the UT.
He spoke with the local PRI members and visiting officers of respective panchayats through video conference on the occasion and aims at visiting at least 300 panchayats during B2V-4 in this manner.
Dr Mehta remarked that Visiting Officers would act as Mentor for one year for their respective panchayats acting as a bridge between them and the Government.
He maintained that they would mandatorily have to ensure that all the specified deliverables have to be achieved in the panchayat without any failure. He stressed that each officer would have to repeatedly visit the village till all of them gets fully implemented on ground.
The Visiting Officers have also been instructed to inspect at least two public works, assess their quality and submit observations in the report at the end of their visit.
The CS has encouraged Visiting Officers to take feedback on digital services and other recent developments in providing door step governance. They have also been asked to openly talk about how corruption has been curtailed through various initiatives of the Government, in Gram Sabhas.
Follow our WhatsApp channel
