NEW DELHI, Feb 15: Consumers are filing the maximum number of complaints against e-commerce players, a study says.
In e-commerce, the complaints were related to delay in delivery, delivery of wrong product, refund, replacement, cancellation issues, product availability, deals and discounts, among others, the study by consumer advice firm, Akosha showed.
Concerns with e-commerce brands comprised the maximum queries during the year at 21 per cent, followed by Telecom (14 per cent) and Banking, Finance & Insurance (11 per cent), the study said.
Besides, complaints on mobile phones including tablets accounted for 8 per cent, consumer appliances 7 per cent and cable & DTH 6 per cent, it added.
In July 2014, Akosha secured a funding of USD 5.2 million from Sequoia Capital. (PTI)
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