‘Make JK Samadhan portal analytical for grievances resolution’
Excelsior Correspondent
SRINAGAR, Nov 19: Chief Secretary, Atal Dulloo today while chairing a meeting of the Administrative heads of all the Departments along with District Development Commissioners emphasised on disposing off all the applications received under Jammu & Kashmir Rehabilitation Assistance Scheme (RAS) notified in 2022 to replace the erstwhile SRO-43 of 1994 in favour of deceased employees.
Dulloo while going through the current status of applications received under this scheme directed the respective Departments to carry out making appointments after framing merit lists as per rules in vogue.
He took note of the Department wise applications received for the year 2022, 2023 and 2024 and the vacancies accrued during this period. He also enjoined upon the General Administration Department (GAD) to consolidate the vacancies under common pool and framing of respective merit lists for the same to be filled at an earliest.
The Chief Secretary took this occasion to urge the Departments to extend the necessary assistance to the applicants in securing the requisite certificates and testimonials so that each case is settled on merit in a time-bound manner.
He advised the Deputy Commissioners to monitor cases of their respective districts themselves so that the certificates to be issued by Tehsildars are provided in a least possible time. He even directed the DDOs to expedite the cases of their deceased employees promptly so that the applicants are benefitted without facing any hindrances.
In his presentation the Commissioner Secretary, GAD, Sanjeev Verma highlighted different aspects of this scheme.
It was given out by him that a total of 1116 cases have been received on the portal till date. It was also revealed that out of these 1060 applications had been forwarded to the respective Departments initiation of further action.
It was added that during the year 2022 and 2023 the cases received by GAD were 523 and for 2024 the cases registered are 593. The meeting was also apprised that for the year 2022 and 2023 the posts available at the rate of 10% of vacancies are 552 while that for 2023 these accrue to 641 posts.
Meanwhile, Chief Secretary held a meeting with Administrative heads of all the Departments along with Deputy Commissioners to assess the status of public grievances lodged by public on ‘JK Samadhan’ portal managed by the Department of Public Grievances here.
Dulloo while taking assessment of the grievances emphasised upon the Department to develop a more robust and analytical dashboard of the portal so that it is going to give detailed insights about the kind of grievances registered by public.
He made out that such analysis should be more inquisitive about the area, department, age group, issue and pendency of grievances. He emphasised upon the concerned Departments to have designated nodal officers who would follow the grievances of their departments up to their logical resolution.
The Chief Secretary also directed the Public Grievances Department to have a dedicated team of technicians comprising of IT professionals from BISAG-N and others for swift ironing out of technical glitches faced by departments and citizens alike.
Dulloo also took note of the department and district wise pendencies and enquired from the Administrative heads and respective DCs about the reasons for the same. He even asked about the timeline by which the same would be disposed off as per their merit.
The Secretary, Public Grievances, Aijaz Asad while giving overview of the current scenario of grievances laid out that after the launch of this portal on 23rd July, 2023 has on-boarded about 4,200 users from departments at various levels for resolving grievances in a fixed timeframe of 28 days.
It was also revealed that a total of 27,594 grievances has been received as of today and out of these 17,523 stands redressed with a disposal rate of 64%.
The meeting also discussed the status of grievances at district level with the respective resolution statistics. It also had discourse over the issues faced by departments and their taking-up with the team of developers from BISAG-N for their early redressal.
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