Excelsior Correspondent
NEW DELHI, June 15: Union Minister of State (Independent Charge) Development of North Eastern Region (DoNER) MoS PMO, DoPT, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh today launched first-ever “Feedback Call Center” for COVID related grievances. He also interacted on-line with citizens whose grievances have been successfully redressed on the COVID-19 National Monitor for Public Grievances.
This is the first time that a Senior Minister of Government has interacted live with citizens who had filed grievances during COVID-19 and thus paved way for other Ministries to take up citizen grievances in an effective manner along with a feedback mechanism.
The Deptt of Administrative Reforms and Grievances (ARPG) has in collaboration with BSNL operationalized such Feedback Centers in Bhubaneshwar, Guwahati, Jamshedpur, Vadodara, Ahmedabad, Lucknow, Ajmer, Guntur, Coimbatore and Guntakal with 1406 call centre operators.
Dr. Jitendra Singh complimented DARPG on reaching the milestone of redressing One Lakh COVID-19 Public Grievances so far.He said that the “Leadership of PM Modi has inspired Government to put in a lot of effort to addressing Grievances of common Man”.
The Feedback Call Center would seek feedback from individual citizens on citizen satisfaction on 1.28 lac COVID-19 Public Grievances that have been filed on CPGRAMS for the period 30/3/2020 to 30/5/2020. Necessary trainings on the feedback questionnaires to call centre operators has been completed on June 9-10, 2020. Feedback call-centres would operate in Hindi, English, Gujarati, Marathi, Punjabi, Kannada, Konkani, Malayalam, Tamil, Telugu, Oriya, Bengali, Assamese and Rajasthani.
On this occasion, Dr. Jitendra Singh interacted with four citizens whose grievances were redressed on the COVID-19 National Monitor within a period of 3 days. Amongst the citizens who interacted with Dr. Jitendra Singh, were Renuka V.Parasappagol resident of Bijapur, Karnataka whose grievance of a refund from Canara Bank was redressed by Department of Financial Services, GordhanbhaiJethabhai Patel resident of Vadodara Gujarat whose grievance of a refund of mature MIS investment was redressed by Department of Posts, Lakshminarayanan resident of Delhi whose grievance for treatment of his daughter with HCQ was redressed by the AIIMS and Mrithinjayan resident of Chennai, Tamil Nadu whose grievance of accepting monthly instalments of deposits was approved by the Department of Posts.
The launch function was attended by Dr. K.Shivaji Secretary DARPG, V.Srinivas, Additional Secretary DARPG, P.K.Purwar, Chairman and Managing Director BSNL, Jaya Dubey Joint Secretary DARPG and senior officials of AIIMS, Posts, DARPG and BSNL, along with 1500 Call Centre operators of BSNL and citizens whose grievances were successfully redressed.
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