Frequent Power cuts

Sir,
Jammu Province is once again witness to frequent power cuts both scheduled and unscheduled. The problem gets compounded when power cuts remain for a longer time.
The Power Development Department (PDD) has to share responsibility for this situation because it has failed to carry on the reforms it had embarked on some time back.
The e-metering process has been left half way. The colonies or houses which have not metered yet are consuming electricity without any check, and without  paying any penny towards the Department. And those with meters blinking day and night are made to pay through their noses without anybody in the department ready to listen to their grievance. Rather this section is the most traumatized, one can say. If sometime, a meter develops a technical snag or catches fires, the consumer has to pay  installation  charges besides the charges of meter and indulge in a  lot of paper work and a bundle of requests to the concerned authorities.
Is PDD listening to what a common consumer says?
Yours etc…..
Sumit Sehgal
Jammu