Excelsior Correspondent
NEW DELHI, Dec 8 : Union Minister of State (Independent Charge) Science & Technology; Minister of State (Independent Charge) Earth Sciences; MoS PMO, Personnel, Public Grievances, Pensions, Atomic Energy and Space, Dr Jitendra Singh informed the Lok Sabha today that the government has initiated the process to make Online Grievance Redressal accessible to all and for this purpose, Common Service Center (CSC) has been engaged to make CPGRAMS more inclusive and accessible to all including the differently-abled citizens.
Pertinent to mention that CPGRAMS (Centralised Public Grievance Redress and Monitoring System) is an online platform available to the citizens 24×7 to lodge their grievances to the public authorities on any subject related to service delivery.
In reply to a question, the Minister stated that the Centralized Public Grievance Redress and Monitoring System (CPGRAMS) is a continuously evolving platform which strives to add new features as per latest available technology to make it more efficient and user-friendly for all.
Dr Jitendra Singh informed that a total of 1, 28, 74,337 grievances have been filed under CPGRAMS platforms in last 10 years of which 1, 19, 90,434 have been disposed of. Similarly, a total of 67677 appeals were filed in CPGRAMS since the introduction of the appeal facility in CPGRAMS in January 2021.
The Minister informed that CPGRAMS has been integrated with several other Grievance portals. PMO PG portal, President Secretariat PG portal, Cabinet Secretariat PG portal and Grievance portals of Department of Pension and pensioners Welfare, Ministry of Micro Small and Medium Enterprises and Securities and Exchange Board of India are integrated with CPGRAMS at the backend.
CPGRAMS has also linked through the web API with Grievance Portals of the UT of Jammu & Kashmir and the States of Assam, Bihar, Goa, Himachal Pradesh, Haryana, Jharkhand, Kerala, Karnataka, Madhya Pradesh, Meghalaya, Punjab, Rajasthan, Uttarakhand and Uttar Pradesh.
In reply to another question, Dr Jitendra Singh, who is also Incharge India Meteorological Department (IMD), stated that India Meteorological Department (IMD) is continuously working on improving operational forecasting models for various weather and climate extreme events to help farmers and others.
The Minister informed the House that the Ministry of Earth Sciences (MoES) had launched an ambitious and well-resourced research programme on mission mode, called the Monsoon Mission. The first phase of the mission was implemented during 2012-2017 and the second phase (2017-22) is underway.
Dr Jitendra Singh further stated that India has augmented its capability of High-Performance Computing (HPC) system, which is close to 10 petaflops capacity now and it is the backbone of the monsoon research and operational services in the country. He said, India has the fourth best computing facilities in the world for weather and climate services and the Monsoon Mission has helped in the significant improvement of monsoon forecasts in all time scales, right from short-range to seasonal.
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