Grievances redressal of ‘Veer Naris’

Indian Armed Forces are epitome of sacrifices, courage and love for country. It’s beyond words to express gratitude to the supreme sacrifices of our forces to secure our borders. All wings of forces stand by country be it a hurricane, a natural calamity like floods, any tragic accident or air lifting of injured or relief material, they are always there to lead from front, unmatched valor, dedication and sacrifices. Armed forces take extra care of families of our ‘Fallen Soldiers’ with various one time benefits like Central Ex-Gratia monetary relief, official accommodation retention, pension, gratuity, group insurance benefits, medical assistance and addition benefits like scholar ship for children, penury grant, loans, house repair grants, marriage grant to name few. In earlier years all said and done these were herculean tasks to get despite best army efforts to deliver at doorstep due to lack of communication modes and it used to take months to set things right. Even in this Digital India age few teething problems are there due to secrecy in Army matters. Veerangana Sewa Kendra have been setup to mitigate problems of ‘Veer Naris'(wives) and children, factually an effort to cut short time and energy taken to approach various centers from far off places. A Customer Relationship Management (CRM) software has been put in place to address grievance through SMS, WhatsApp, e-mail and the families will get time to time updates via these methods. Indian Armed Forces are matchless in taking care of their soldiers and the families in every aspect and has unblemished record over the decades about this. The President of Army Wives Welfare Association is herself involved to share the loss of family and assures timely redressal of their grievances if any. Flexibility and adaptability are both crucial to deliver on ground and with these kind of facilities and infrastructure in place, honour of families and delivery of various benefits have been assured at their doorsteps now, just a click away, a small tribute to our brave ones who made supreme sacrifices for the country.