Excelsior Correspondent
JAMMU, Mar 28: Prominent social activist Jayesh Gupta has strongly criticized the Power Development Department (PDD) for its unfair approach toward consumers, alleging that the department swiftly disconnects power over minor payment delays but takes excessive time to restore services after payments are cleared.
Addressing a press conference, Gupta accused PDD of failing to uphold its promises of uninterrupted 24×7 electricity, despite introducing digital, smart, and prepaid meters. He pointed out that while consumers face immediate disconnection for overdue bills, they often have to wait two to three days for reconnection, even after clearing dues and making multiple follow-ups with officials.
Highlighting widespread complaints from residents, Gupta condemned PDD’s inefficiency and urged the department to adopt a more consumer-friendly approach. “If telecom companies can instantly restore services upon payment, why can’t PDD do the same for electricity? The delay in reconnection is causing unnecessary distress to consumers,” he remarked.
He further emphasized that people should not be punished for minor delays in bill payments, especially when the department itself fails to provide a reliable power supply. Gupta called on senior authorities in PDD to take urgent action and streamline the reconnection process, ensuring that the people of Jammu do not continue to suffer due to the department’s inefficiency.
The activist’s remarks have struck a chord with residents, who have long complained about erratic service delivery and lack of accountability in the power sector. His demand for immediate reforms in PDD’s operational policies has added pressure on the authorities to improve efficiency and adopt a more consumer-centric approach.
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