Excelsior Correspondent
JAMMU Nov 27: A Town Hall event was organised at the Police Auditorium here today by the Jammu & Kashmir Bank at the request of the Office of the Banking Ombudsman, New Delhi.
The meeting was convened to educate the Bank customers about the customer service initiatives and the grievance redressal mechanism put in place by the Reserve Bank of India (RBI). The meeting was attended by a large cross-section of Bank customers.
The role of the Banking Ombudsman as well as the procedure to be followed for filing complaints under the Banking Ombudsman Scheme were also elaborated upon for the benefit of the Bank customers. During the discussions various aspects regarding the safeguards to be ensured by the customers and the need for awareness to ensure safety of their funds were also discussed. The officials also clarified several issues relating to Bank and banking services raised by the customers during the interactive question and answer session.
The meeting was presided over by M Rajeshwar Rao, CGM and Banking Ombudsman, New Delhi and was attended by K K Saraf, Regional Director, RBI, Jammu, D G Kale, General Manager, Customer Service Department, RBI, O P Sharma and M S Wani, President and Vice President, Jammu & Kashmir Bank, A K Jain, DGM, SBI and Ashok Gupta, DGM, PNB. J Tashi, Banking Ombudsman, Chandigarh also participated the meeting.
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