The discussion surrounding artificial intelligence is stirring quite a fuss. People have vocal opinions on the subject, no matter whether they are pro-AI, or against it. However, despite what people may think, AI is here to stay. The genie has been let out of the bottle so to speak, and it already has a huge impact on certain sectors of industry. So, what labor markets will AI impact in India?
The iGaming Sector
There is no denying that online gambling is a growing market in India, as well as the world. Several Indian states have legalized online casinos, and many more have made it possible for residents to play at offshore websites. Indeed, a lot of Indian players are now invested in creating the best strategies for online casinos, and having a good time online.
Unsurprisingly though, artificial intelligence will likely have a huge impact on the iGaming industry, not just in India, but the world. For one thing, AI can make online casinos a lot safer. By programing a machine learning software to detect suspicious behavior, gambling operators can prevent fraud, identity theft, and even problem gambling from escalating.
The IT Sector
However, the iGaming sector is only recently developing in India, so the labor impact may not be too great. On the other hand, India has one of the biggest IT sectors, and the effects of AI are, perhaps, most present in information technology. Due to machine learning, many of the repetitive codes that once required whole teams, are no automated.
While that is certainly great, as it can lead to better and faster coding, it is also a problem. Because of the automation, thousands, or perhaps more, are going to become obsolete, and lose their jobs. Many people are finding issue with this, and for good reason. However, the good news is that AI specialists and experts are now in high demand, so new job positions are also opening up as well.
Customer Support
India has a somewhat controversial reputation as a global outsourcing paradise. Firms from all over the world are outsourcing customer support roles to Indians. Though many people outside of India criticize the practice, there is no denying that the newly-created jobs have benefited the Indian people. However, outsourcing customer support roles may soon come to an end.
Artificial intelligence has become a pretty useful tool for automating the live chat of many official websites. Any questions can be answered quickly and efficiently by the machine learning software. As things stand though, the AI can’t answer more complex questions, so customer service jobs are still a necessity. However, things may change in the future.
What to Keep in Mind?
The emergence of artificial intelligence could be a great thing in some aspects. However, there are some ways in which AI can present a problem. Whenever a new technology comes about, people are in danger of losing their jobs. The problem is that, with AI, only a certain kind of specialist will not become obsolete. And who knows; it may be a matter of time before AI even replaces AI experts.
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