Excelsior Correspondent
JAMMU, Sept 17: To boost its digital platform with an aim to provide superior experience to its customers, field force, partners and employees, the Life Insurance Corporation of India (LIC) has appointed Infosys to build its new state-of-art NextGen Digital Platform.
Speaking on the occasion, Siddhartha Mohanty, CEO & MD, LIC, said, “Our vision is to transform LIC into a technology enabled organisation providing life insurance solutions. We look forward to our partnership with Infosys in creating world class digital solutions and providing best-in-class experience for all our stakeholders including customers and sales intermediaries.”
“Today we are living in a digitally connected era where customers expect their needs to be met instantly whether during on-boarding or post sales service. Technology can help us generate greater insights about our customers and by leveraging India’s advanced digital eco-system to help us serve better” he said.
The news platform will be an integrated end-to-end digital insurance solution to provide excellent Services to its customers, Business lifecycle management and operational activities for sales intermediaries and digital front-end platform for branch employees.
The NextGen Digital Platform will be modular, flexible, cloud-native, and have platform driven architecture which will be capable of quickly adopting innovative technologies, new products and features.
This platform will form the foundation for building high value business applications such as the Customer & Sales Super Apps, Portals and Digital Branch for LIC.
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