NEW DELHI: Prime Minister Narendra Modi today questioned officials over the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and set a deadline of 10 days for them to furnish a follow-up action report on grievance redressal.
Modi reviewed the progress towards handling and resolution of consumer grievances at the meeting of PRAGATI (Pro-Active Governance and Timely Implementation), an ICT- based multi-modal platform for interaction with bureaucracy at the Centre and in states.
He asked the officials concerned about the large volume of complaints related to the e-commerce sector, such as booking of tickets and hotel reservations, and the steps being taken to decisively address such issues, a PMO statement said.
The Prime Minister was informed about the steps being taken in this regard, including augmenting the capacity of the National Consumer Helpline, it said. (AGENCIES)
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