NEW DELHI : Here comes a good news for rail passengers with the Railways launching train wake-up alert call and train destination alarm call as a pilot initiative. The service will be promoted as a joint initiative by the Indian Railway Catering and Tourism Corporation (IRCTC), a subsidiary of Railways and Bharat BPO, a railway official said. The wake-up alarm call facility will be available on voice call 139 (IVR) and through customer service agent while train destination alert call is available on voice call 139 (IVR) and through agent assistance and on SMS 139.
On voice call-139, option 7 leads to a sequence of steps wherein the user enters required data such as PNR number, STD code of station and station name to set the wake-up alarm. When the call is transferred to that agent, the agent sets the alarm on the system with the necessary user inputs. Wake-up alarm call will be played through an outbound call 30 minutes before the train reaching destination station. The system will check current position of train before sending wake-up alarm call, the official said. In case, the train is late by more than 30 minutes, wake-up alarm call will also be delayed by 30 minutes and the same will be followed every time.
Similarly, the train destination alert call provides an option to rail passenger to set an alert or pre-information call about the reaching his destination. For this, people have to follow the same procedure. Besides the voice call, the passenger can also choose for the destination alert on SMS mode with required inputs like PNR, train number, train destination name and others. (AGENCIES)
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