Excelsior Correspondent
UDHAMPUR, Feb 22: With a view to create awareness about consumer protection and grievance redressal mechanism available under Reserve Bank – Integrated Ombudsman Scheme, 2021, a meeting was organized by the office of Ombudsman, RBI, Jammu here, today.
The programme was chaired by Ramesh Chand, RBI Ombudsman (RBIO), for Jammu & Kashmir and Ladakh. Besides , Zonal Heads of State Bank of India (SBI) and J&K Bank, the meeting was attended by more than 200 participants including various bank branch heads, members of various Self-Help Groups, and customers of regulated entities of RBI.
In his keynote address, Ramesh Chand highlighted the customer centric features of the Reserve Bank-Integrated Ombudsman Scheme, 2021 (RBIOS-2021) which aims to improve the grievance redress mechanism for resolving customer complaints against regulated entities such as banks, NBFCs and payment service operators, etc. He explained about various initiatives being undertaken by the Reserve Bank to protect and safeguard the customers’ right and the manner of functioning of office of RBI Ombudsman in meeting the objective of customers’ grievances redressal in a cost free, expeditious and fair manner.
He cautioned the participants about the use of different innovative methods of digital frauds by the fraudsters and appealed to the participants to stay away from the lure of such tricks/offers. He also made the participants aware about the precautions to be taken while carrying out banking transactions through netbanking/ debit/credit card.
Zonal Heads of State Bank of India (SBI) and J&K Bank explained the Internal Grievance Redress Mechanism available in their respective banks for the knowledge and convenience of the participants.
Later, an interactive session was held, where the participants raised their queries and complaints related to banking services.
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