Excelsior Correspondent
JAMMU, Oct 21: Tata Motors has launched the ‘Grahak Samvaad 2020’, a nationwide customer engagement program from October 23-31, which will be followed by a nationwide service campaign, the ‘Grahak Seva Mahotsav’ for the whole month of November and celebration of National Customer Care Day on October 23, 2020.
According to Tata Motors these initiatives are popular amongst its customers and channel partners, which also provide customer feedback sessions, felicitation of channel partners and nationwide check-up camp of all its commercial vehicles range. This year, Tata Motors says it is focusing to provide its commercial vehicle customers with a hassle-free service experience during the pandemic.
R Ramakrishnan, Global Head, Customer Care, Commercial Vehicle Business Unit, Tata Motors, said, “In the wake of Covid-19 pandemic, the Indian trucking industry has emerged as the custodians of the country’s supply chain. As a market leader in commercial vehicles, Tata Motors undertook a responsibility to ensure the wellbeing of the entire trucking community, through several initiatives throughout the pandemic. To further this objective, this edition of the customer dialogue program and service camp is set to cater to the changing times and fast-evolving demand of the consumers. As a customer-centric company, we are always at the forefront of listening to the customers’ needs and offer the best solutions. The success of the Grahak Samvaad over the years has not only ensured that we deliver the best customer service, contentment and freedom to the owners and drivers, but also develop world-class products for the market. Sampoorna Seva 2.0 expands our efforts to provide a unique customer experience and convenience.”
The Sampoorna Seva 2.0 is an umbrella of services offered by Tata Motors for its commercial vehicle customers, which includes breakdown assistance with assured reach and resolution time anywhere in the country (except troubled areas), guaranteed turnaround time at authorised workshops for service and repair during the warranty period, restoration of vehicle after collision within an assured time period, annual maintenance contracts, long warranty period, genuine spare parts and remanufactured engines, clutches among others.
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