Excelsior Correspondent
JAMMU, Oct 1: Secretary, Ministry of Personnel, Public Grievances and Pensions (Department of Administrative Reforms & Public Grievances), Government of India, V Srinivas while delivering key note address on the prelude conference on “New Paradigms of Governance” organized by Indian Institute of Public Administration, JK Regional Branch said that through various policy interventions, we are strongly moving ahead toward digital empowerment of citizens and digital transformation of institutions to optimize transparency and accountability in day-to-day functioning.
He said good governance include technology usage, secretariat reforms, special campaigns, benchmarking of governance and services, redressal of public grievances and improving service delivery, recognizing replication of good governance practices.
Srinivas said that DARPG, is at the forefront of driving transformative changes in governance, embracing digitalization and focusing on inclusive development, with innovative approaches to enhance public service delivery and good governance. The Centralized Public Grievance Redress and Monitoring System (CPGRAMS) stands as a hallmark in the journey towards an accountable governance. This online platform has significantly streamlined grievance redressal mechanisms, providing citizens with an effective channel to voice their concerns and seek resolutions.
Referring to `Har Ghar Jal Yojana’ and Aspirational Districts Program, he outlined the role of effective governance in transforming lives, especially in rural areas, by ensuring water security and improving overall public health and well-being. He said District Good Governance Index, plays a pivotal role in evaluating and enhancing the performance of districts across the nation.
He said efficiency in the Central Secretariat is being enhanced through systematic reforms and leveraging technology to streamline processes, improve coordination, and achieve greater effectiveness in policy formulation and implementation through convergence of multiple portals to one portal “one nation, one portal” with reverse integration.
Dr Ashok Bhan, former DGP and Patron, IIPA JKRB in his address said we are enlightened to have first hand information from V. Srinivas and emphasized the vital role of citizen-centric governance. He stressed that good governance alone is insufficient; proactive citizen involvement and a citizen-centric approach are imperative. Dr. Bhan emphasized the need to empower citizens, ensure a proactive delivery system at various levels, and foster participation to ascertain inclusive and equitable practices.
BR Sharma, former Secretary, GoI and Chief Secretary, JK and Chairman of IIPA JKRB, emphasizes e-government as a developmental priority with a focus on citizen-centric governance and effectiveness, rule-of-law-based implementation. He said that integration of cutting-edge technology is vital for achieving objectives in the pursuit of good governance.
KB Jandial, Director (Seminars), IIPA JKRB in his welcome address advocated evolving governance from British legacy, drawing from Kautilya Arthashastra, e-governance, to embracing AI’s potential.
Prof Alka Sharma, Hony Secretary presented the vote of thanks and the proceedings were conducted by Dr Komal Nagar. The progamme was attended by many government officials, members of IIPA, eminent people from civil society and academia.
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