Bengaluru : Toyota Kirloskar Motor on Wednesday announced the launch of a pilot project, ‘T-Serv’, here in partnership with multi-brand service outlets.
The initiative is in line with the evolving Indian automobile market, which is witnessing rapid changes in customer ownership and service behavioural patterns, Bengaluru-headquartered TKM said.
“The T-Serv brand established exclusively in India under Toyotas philosophy of Customer for Life, is aimed at customers who have switched to multi-brand workshops”, a TKM statement said.
The T-Serv outlets will cater to Toyota customers who have migrated to multi-brand garages by providing transparent and quality car servicing, it said.
At the outlets, customers can avail periodic maintenance and general repair jobs along with body and paint repairs.
“The service centres will gain from TKMs experience in car servicing and supply of parts and Toyota certified technicians ensuring quality workmanship and convenience”, the statement said.
Further, TKM will supply genuine spare parts from Toyota besides supporting the franchisees in upgrading their staffs technical skills through training and offer an exclusive T- Serv customer app for digital convenience.
“The app will enable a digital connect with the customers and make the overall car servicing experience hassle-free for them”, the statement said.
Under the first phase, TKM on Wednesday announced introduction of pilot project, T-Serv, at five workshops owned by independent entities here. (agencies)
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