BENGALURU, Aug 27:On-demand ride-sharing
company Uber announced the launch of a 24×7 safety helpline in
India on Tuesday.
This is in addition to the in-app SOS button already
available in the safety toolkit which allows riders to connect
to law enforcement authorities in case of an emergency.
The new safety line would provide riders with the
option to get in touch with Ubers safety team should they
have an urgent, non-emergency issue during a trip such as
reporting a co-passengers misbehaviour, a dispute with a
driver or a break-down, a press release from Uber said.
“At the tap of a button, riders can immediately
connect with Ubers response team in English and Hindi where
trained representatives of the safety incident response team
will be available 24×7.
When a rider calls this helpline, Uber aims to
resolve all issues seamlessly and quickly”, it said.
The 24×7 safety helpline support is a helpful way for
riders and drivers to get urgent support, the release said.
Head of Central Operations (Rides), Uber India and
South Asia Pavan Vaish was quoted as saying in the press
release that we want to ensure safety is built into the
services we offer to all our riders and this additional level
of security reiterates our commitment to building the best
safety standards across India.” (PTI)
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