Excelsior Correspondent
SRINAGAR, Feb 12: Subscribers of various telecommunication companies are irked over the poor internet services in Valley.
The subscribers told Excelsior that they are experiencing poor 2G and 3G internet services despite paying for the same. The complaints of weak internet services are pouring against almost all the private telecommunication companies and state-owned Bharat Sanchar Nigam Limited.
“I am a regular user of 3G and my work is completely dependent on internet. I pay Rs 1500 every month for availing internet facility the speed is very low. I cannot even access my mail, leave attaching files,” said Mohammad Amin subscriber of Airtel.
Amin said despite paying bill for the same on time the services are extremely poor. “I have also used Reliance, Aircel and Vodaphone but they also failed me”, he said.
Several other subscribers also raised same complaints.
Due to poor internet services, the students, professionals including journalists and businessmen are the worst hit. The students said that the poor internet services are affecting their studies as several examinations are underway in Valley schools, colleges and varsities.
The internet connectivity, both mobile and broadband, has weakened in Valley since September 2014 floods because of massive damage to infrastructure. Since then, the subscribers are regularly complaining of poor services.
Besides complaints of poor internet services, the subscribers also allege that they were charged extra for the months of October and November by all companies. “Every cellular company charged us extra amount. The reasons are best known to them,” said Zahid Ashraf, a professional. He added that there is lack of accountability and no one is questioning the telecommunication companies.
A telecommunication official when contacted attributed the poor internet services to technical fault. “Sometimes it happens due to technical problems. It would be sorted out soon,” he said. While another official said: “It could be because of poor weather and bandwidth problem.”
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