Excelsior Correspondent
JAMMU, June 18: Vodafone India Limited, one of India’s leading telecommunication service providers, unveiled a first-of-its-kind Super Network Operations Centre (SNOC) and Super Network Experience Centre (SNEC) in Pune today.
The uniquely designed SNOC provides an insight into the workings of Vodafone’s 120,000 plus sites that enable network coverage across 22 circles remotely under one roof. Spread across 40,000 square feet with a housing capacity of 600, the SNOC is equipped with ultramodern amenities such as CO2 monitoring system, specialized Photo-Hydro Ionization (PHI) cells with modern access control and energy efficient fixtures.
Speaking about the benefits of SNOC, Vishant Vora, Director, Technology, Vodafone India said “Our SNOC lets us proactively measure and improve customer experience and service quality in real time. It is also a single source of truth for the health of our network. We have also for the first time brought alive the benefits of telecom and IT convergence in this center”.
The Super Network Experience Centre (SNEC) enables enterprise customers to experience the world of latest and emerging business communication solutions that can help them to better Communicate, Collaborate and Connect. Spread over 2,500 square feet, it has on display the complete suite of Total Communication Solutions comprising of Wireline and Mobility offerings Machine to Machine Solutions and more hosted in a high-tech, futuristic zone ambience. Customers can undertake their experiential journey via an engaging combination of interactive presentations and innovative live demonstrations followed by thorough discussions with domain experts. This helps them to identify and discuss their evolving communication requirements. The Vodafone Business Service’s team of technology and relevant industry experts accordingly develops customised solutions which are presented via an enriching brand experience.
Detailing the concept and approach of SNEC, Naveen Chopra, Director, Vodafone Business Services said, “The Vodafone Super Network Experience Centre is a unique touch point to reach out to Enterprise customers. The stimulating environment of SNEC is ideal to gain a deeper understanding of the unique needs of each Enterprise customer and sharing with them how Vodafone Business Services can partner with them and add value by understanding their business challenges and offer innovative solutions to help, address them from a revenue, cost and efficiency basis”.
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